Feb. 19 from Noon-1 p.m. CT

  • Free to Members
  • Nonmembers: $49.95 for this webinar or $125 for this and two others within the series

Register Online   February 19 Session: Case Study on Achieving Impact with Data Sharing

Register Online   Entire Series: Chicago Benchmarking Collaborative (3 Webinars)

Webinar Description

With a common goal to improve children’s literacy scores across collaborating partner sites, program staff from the Chicago Benchmarking Collaborative employed a set of practices to make apples-to-apples data comparisons and improve results. This webinar will walk through steps staff took to analyze data, share effective practices, set SMART goals, and engage in a continuous quality improvement cycle to increase program impact.

Content in this webinar will be useful to individuals interested in benchmarking data or anyone wanting to learn how to support staff in making service enhancements based on data. The webinar will provide processes and practices for engaging staff in meaningful and productive data discussions. It will also provide examples for how staff used data to move quickly from talk to action.

Webinar Series

This is one of three webinars in a series presented by the Chicago Benchmarking Collaborative (CBC), which brings together community-based organizations around a common set of outcomes for data comparison, improved program results, and greater knowledge about effective practices.

Sign up for one or more sessions in this series, which will feature insight from the collaborative:

Learn more about how to advance culture, collaboration, and program evaluation during workshop B4: Increasing Mission Impact through Collaboration at the Senior Leadership Conference, Feb. 22-25.

Learning Objectives

  • Learn how to set SMART goals and develop improvement plans based on data to improve program
  • Learn about mechanisms for using data and assessing progress over time
  • Learn methods for engaging staff in meaningful and productive data conversations

Who Should Attend

  • Chief executives (CEO, COO, CSO)
  • Performance excellence staff
  • Program directors


Lori Baas
Christopher House

Lori Baas is responsible for Christopher House’s programs and services, including overseeing all agency locations on Chicago’s north and west sides. Since assuming the organization’s top leadership position in 2002, Baas has guided the organization through an intensive strategic planning process. And by implementing a new agency-wide program evaluation process and redefining Christopher House’s vision and purpose, she is raising the bar throughout the organization while building its overall capacity to serve more low-income families and children. Under her guidance, the agency developed and implemented outcome measurements for each of its programs and started the Chicago Benchmarking Collaborative project. By comparing data results with seven Chicago human-service agencies, the Collaborative capitalizes on the strengths of each organization, making it possible to provide data-based program improvements that deeply and tangibly improve client outcomes.

Baas also oversees the agency’s first elementary school in Belmont Cragin, a low-income, high-need community on Chicago’s northwest side. The school includes a new Family Resource Center that serves children six-weeks-old through eighth-graders and includes their families. This center offers Christopher House’s unique model of high-quality early childhood education, after-school programming, and extensive support services to children and their families.

Prior to her work at Christopher House, Baas served for nearly 10 years as deputy chief of staff and finance director for Representative Luis V. Gutierrez (D-IL). In those roles, Baas helped Gutierrez become the first Latino to be elected to Congress from the Midwest. Prior to working with Congressman Gutierrez, Baas founded her own fundraising consulting firm, which included several public officials as clients. Baas holds a Bachelor of Arts in Business Administration from Calvin College in Grand Rapids, Michigan, and graduated from Kellogg Management Institute. She is the co-chair of Illinois Partners for Human Service and serves on the Illinois Learning Council, the Illinois Department of Human Services’ Child Care Advisory Council, and the Alford-Axelson Award Committee.

Talina Carter-Bowie
Early Childhood Director of Programs and Operations
Chicago Youth Centers

Talina Carter-Bowie has worked in various educational settings across Chicago and Indiana over two decades as a teacher, director, and coordinator, always following her belief that education should be inclusive of all children and maintain a philosophy of intentional teaching practices. As a leader, she is deeply committed to serving those who serve families and children while preserving program quality and standards. Recently, Carter-Bowie completed the Barbara Bowman Early Leadership Fellow and the Infant Specialist Certificate Program at Erikson Institute. She has a Master of Social Work and Bachelor of Arts in Sociology from Chicago State University and holds a certificate in nonprofit management from North Park University.

Carter-Bowie has worked for Chicago Youth Centers (CYC) for 14 years in various positions, beginning with her role as child care director in North Lawndale. Through this work, she developed a passion for increasing access to high-quality and developmentally appropriate education in communities facing barriers associated with poverty. As director of early childhood for CYC, she works to ensure that the organization’s early childhood programs provide high-quality experiences in communities across Chicago while assisting with maintaining program compliance.

Traci Stanley
Director of Quality Assurance & Project Manager 
Chicago Benchmarking Collaborative

Traci Stanley ensures that Christopher House continues to increase its capacity to impact low-income children and their families positively. She currently oversees Christopher House’s evaluation efforts, including the implementation and maintenance of an agency-wide database system to track outcome information for all programs, ensuring participants receive the highest quality services. Stanley is also leading a collaboration of six social service agencies engaged in a project to improve measured evaluation and program quality.

Prior to her current role, Stanley served Christopher House as associate director and director of youth development. Through her leadership, tutoring and adult literacy programs expanded, and new program initiatives were launched, including mentoring, family literacy, an apprenticeship program, and a college and career preparation program for youth. Additionally, she increased the quality of services by developing evaluation tools and systems to measure and monitor service delivery and improvements in participant status. Stanley has been with Christopher House since 2000 and is a graduate of DePaul University.


Direct questions to Rehana Absar, director of impact for organizational excellence at the Alliance.