Senior Vice President of Operations and Special Initiatives
Lenore Schell is the senior vice president of operations and special initiatives for the Alliance/COA. In this role, she leads the organization’s efforts to diversify its revenue streams and provides leadership to drive innovation.
Schell is responsible for influencing the development of and launching a business offering portfolio that differentiates the Alliance, increases revenue, and enhances Alliance network member value. The initial business line she developed and launched in 2018, Alliance Operations Support Services, includes back-office operations offerings specifically designed to more efficiently and effectively meet the administrative needs of the nonprofit sector.
In her previous role at the Alliance, she was responsible for leading the Alliance network engagement, marketing, and information technology efforts, which included building a comprehensive account management framework. Schell implemented rigorous processes for applying data and predictive analytics to strategically grow the Alliance network, achieve higher member engagement levels, and industry-leading retention levels.
Prior to joining the Alliance, Schell spent the majority of her career in the for-profit sector in multiple business leadership roles. She successfully led and grew two different outsourcing business lines, one of which grew to a $12million business in less than five years under her leadership.
Schell also has extensive banking industry experience, which includes specific work in acquisition integration management, product management and marketing, human resources, information controls, branch automation, and outsourcing and support services management.