The Therapeutic Foster Care Program Manager plans, organizes, implements, coordinates services of the program, exercising independent judgment and decision-making authority, including budget, policies, procedures, and staff supervision. Program Managers are expected to represent the Agency positively to the community, interpreting Agency services to other agencies, public groups, and the media. The Program Manager is responsible for growth, compliance, and quality of service for the department which includes foster care, respite care, and adoptions.
The program manager shares responsibility with the program director to provide back-up emergency On-Call support to frontline staff. The program manager may need to participate in TFC activities that occur after hours and/or on weekends (foster parent support groups and trainings, recruitment/outreach events, program celebrations, etc.)
In conjunction with our commitment to public safety and the requirements of many contracts, NVFS has implemented a COVID-19 Vaccination Policy which requires all employees to be fully vaccinated with an approved COVID-19 vaccination in accordance with applicable law. Medical or religious accommodations may be requested.
Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.
Staff Supervision and Development:
•Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set professional goals; approval of timesheet, leave and reimbursement requests, provide ongoing staff training to enable direct service staff to deliver client service effectively.
•Supervise program staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness.
•Identify and work with Director on reviewing administrative areas that are affecting direct service providers, their work with clients, and the fiscal integrity of the program.
Client Service Delivery:
•Oversee referral and adoption activities including collaboration with other agencies and ensuring delegation of cases to appropriate Social Worker.
•Monitor client flow from initial client calls through case assignment and termination, to promote efficient and effective client services and administrative procedures, including adequate client record keeping and statistical reports.
•Develop, implement and monitor client recruitment/referral efforts to meet the program and division goals.
•Oversee Foster and Respite Parent recruitment efforts, including the development and implementation of marketing plans in collaboration with the Training and Placement Supervisor, in order to meet program goals.
•Develop or assist in the development of new program services.
•Keep apprised of legislative activity and developments which may impact the Agency’s foster care program.
•Share supervisory on-call coverage with supervisory staff.
Compliance and Reporting Requirements:
•Ensure that service delivery is performed according to and within the NVFS mission, policy/statewide directive/procedural directions/case management model, and contractual/licensing requirements.
•Prepare narrative and statistical reports to the Agency and contract monitors measuring program effectiveness.
•Responsible for goals and objectives of contract for programs; includes NVFS outcomes and reporting.
Meeting and Community Outreach/Resource Participation:
•Act as liaison with community, civic, and business groups on behalf of Therapeutic Foster Care programs; participate in appropriate community task force committees; develop and monitor public relations within the scope of Agency mission and goals.
•Develop grants or contract proposals.
•Assist in formulating the annual program budget and expend funds according to Agency and contract/state guidelines. Ensures that program operates within budgetary parameters established.
Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties.
•Master’s degree in Social Work or related human services field from an accredited college or university. (No work experience equivalency allowed.)
•At least three years’ experience providing direct supervision of staff.
•At least five (5) years of program management experience specializing in human services.
•Oral and written fluency in English required. Additional language skills always welcome.
•Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
•Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
•Successful completion of background checks upon hire.
•May be called upon to work beyond normal working hours.
At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.
NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.