Job Title
Resident Services Supervisor
Northern Virginia Family Service
Manassas, VA
Listing Start Date
Listing End Date
Position Summary
The NVFS Community Housing programs provide services in several jurisdictions across Northern Virginia funded through federal, state, regional and local funds. The NVFS Housing programs work in partnership with other nonprofit organizations, Community Service Boards and County Housing and Community Development programs. These programs provide direct assistance and supportive services to support safe and stable housing for eligible households. The Resident Services component seeks to foster healthy communities and promote self-sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents currently in Affordable Rental Units (ARUs). The Resident Services Coordinator is responsible for managing the daily operations of tenant-based housing programs and ensuring effective and supportive services to ARU tenants which identify and assess individual and family needs. This includes linkage and referrals to local resources, supporting short-term solution-focused case management, ensuring adequate access to community resources, and empowering residents by coordinating enrichment services onsite. The Resident Services Coordinator will ensure the effective monitoring and compliance of program policies and procedures as they relate to tenant-based supportive services, including coordinating service delivery to ensure that individual and family needs, program goals, and contract objectives are effectively met. The Resident Services Coordinator will be familiar with and will stay abreast of best practice in housing counseling and resident services and changes with the local, state and federal regulations that govern these programs. The Resident Services Coordinator is expected to represent the agency positively to the community, interpreting agency services to other agencies and public groups. Incumbent will also be responsible for growth, compliance and quality of service delivery, as well as maintaining successful collaboration with funders. In conjunction with our commitment to public safety and the requirements of many contracts, NVFS has implemented a COVID-19 Vaccination Policy which requires all employees to be fully vaccinated with an approved COVID-19 vaccination in accordance with applicable law. Medical or religious accommodations may be requested. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. Program Coordination: •Recommend program development strategies that align with best practices. •Implement programs ensuring goals, objectives and outcomes are met. •Ensure that service delivery is of high quality and performed according to and within the NVFS policies and procedures, and contractual/licensing requirements. •Coordinate with internal and external partners relating to program management and referral processes. Resident Services Delivery: •Monitor households from initial application through move out, promoting efficient and effective resident services and administration procedures. Ensure adequate record keeping, statistical and performance outcome reporting. •Assist households in gathering required documentation for annual housing recertifications, rent adjustments and other processes as required by funding partners. •Provide linkage and referrals to community-based and government services as needed. •Coordinate programs and activities for residents of affordable housing communities on a weekly basis including onsite community events and home visits. •Ensure that service delivery is performed according to and within the NVFS mission, policy and procedural directions, case management model, and contractual requirements. •Provide direct case work in collaboration with NVFS Community Housing staff. Compliance and Reporting Requirements: •Work collaboratively with Program Manager and NVFS Grants Administrator to: ?Provide input to prepare narrative and statistical reports to the Agency measuring expenditures, outcomes, and program effectiveness. ?Ensure that program maintenance of data in the Apricot Database system meets or exceeds requirements in assigned program area. Meeting/Community Outreach/Resource Participation: •Serve as liaison between: ?Housing Department and Finance. ?Agency and County’s Housing Management Teams •Fulfill agency and funding requirements for participation and presentations at community events, meetings, workshops and conferences. Other: •Participate in regular supervision with supervisor and provide regular updates. •Remain current on knowledge of standards and other program-related information. •Enter data for record keeping and reporting to meet relevant guidelines. Qualification Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. •Prefer one of the following: ?Bachelor’s degree in Social Work or related field from an accredited college or university required OR ?At least three (3) years of direct service experience serving individuals with low to moderate income in a residential or human services setting. •HUD Housing Counselor certification required within first three (3) months of employment. •Must have at least two (2) years of related work experience in each of the following: ?Program management experience specializing in human services. ?Supervisory experience providing direct supervision of staff. ?Experience working with homeless or at-risk populations with demonstrated understanding of systemic issues that affect low income and marginalized people. •Strong customer service orientation: excellent interpersonal skills, ability to work effectively with people of diverse backgrounds. •Oral and written fluency in English required. Additional language skills always welcome. •Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. •Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability. •Successful completion of background checks upon hire. •Must have reliable transportation to visit Affordable Rental Units other designated community locations At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
How to Apply
Apply externally on our NVFS career page: