Job Title
Case Manager (Program for Survivors of Trauma and Torture)
Northern Virginia Family Services
Falls Church, VA
Listing Start Date
Listing End Date
Position Summary
The Multicultural Center provides multicultural mental health, clinical case management and immigration legal services to address the needs of low-income, English-limited immigrants, asylees, and refugees for whom existing services are inaccessible due to language and cultural barriers. Clients include individuals from all cultural and ethnic groups whose mental health and socio-economic stability is compromised as a result of trauma, poverty, chronic stress, and other challenges posed by the process of cultural adjustment. Trauma informed services are provided by bilingual, bicultural counselors, therapists, clinical case managers and attorneys. The PSTT Clinical Case Manager provides individual and group services that help promote the overall wellbeing of survivors or torture, conducts outreach and trainings in the community, serves as liaison with community partners, and in general, represents the PSTT program in the community. The PSTT Clinical Case Manager provides intensive case management to survivors of torture to ensure their social, medical, psychological, spiritual, and legal needs are met. The PSTT Clinical Case Manager helps clients learn new coping skills, build on their existing ones, and identify triggers so that clients can more easily achieve their goals. The PSTT Clinical Case Manager works with a team that supports the goal of moving clients towards greater self-reliance. The PSTT Clinical Case Manager will also serve as a liaison with other service providers on behalf of clients. The PSTT Clinical Case Manager may also conduct case management with individuals with intensive case management needs in other Multicultural Center programs, particularly if they have the language capacity to help those individuals in their native language. This role involves a hybrid remote-work schedule. In accordance with President Biden’s COVID-19 Action Plan, and as part of our continued efforts to maintain a safe workplace for employees and clients, NVFS will require all employees to be fully vaccinated with an approved COVID-19 vaccination or show proof of negative COVID-19 test results weekly. This policy goes into effect November 1, 2021 and this position is subject to these requirements in accordance with applicable law. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. Client Service Delivery: •Conduct initial screening process, including documentation, for all referrals to PSTT to determine eligibility for program services. •Serve as a bridge between new clients and other treatment providers. •Manage caseload of approximately 60 client cases per year; manage development of a client-centered treatment and service plan based on information gathered during assessments, consultations, and evaluations. •Conduct comprehensive case management assessment with all assigned clients to determine individual client strengths, needs, resources and support systems. •Work with clients to identify and prioritize the clients’ needs and establish goals. •Provide therapeutic interventions, psychoeducation, and help clients learn and develop coping skills. •Research and coordinate internal and external resources; link clients with community providers to provide collaborative services. •Make referrals to connect clients to needed resources and services. •Actively participate in training and case consultation sessions with treatment team, including presentations of cases. •Plan, develop, and facilitate monthly workshops or groups for PSTT clients, and other clients at the MC. •Organize and execute quarterly social outings and events for clients to help them reduce social isolation. Compliance and Reporting Requirements: •Complete appropriate documentation of services provided (e.g. progress notes, outcomes) using NVFS-approved software. •Maintain client files in accordance with program/licensing/state and NVFS guidelines. •Perform other indirect service activities that may include: data gathering, report and proposal writing, and other Agency committee work as directed by Supervisor. Meeting and Community Outreach/Resource Participation: •Create and maintain partnerships with local service providers and faith communities. •Maintain and update a list of resources and services accessible by asylum seekers and other torture survivors. •Represent PSTT and NVFS effectively in the community and maintain communication with multiple coalitions, councils, and tasks forces; act as a liaison with community, civic, and business groups on behalf of the program; participate in appropriate community task force committees. •Conduct trainings and presentations on topics related to working with Trauma Survivors such as brief mental health interventions, family communication and cultural competency in order to increase service providers’ ability to respond effectively to the needs of immigrants, refugees, asylum seekers and other torture survivors. •Participate in regular supervision with supervisor by providing regular updates and preparing case presentations. •Participate effectively and positively in required Program and Agency meetings and trainings. Qualifications Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. •Must have one of the following: ?Bachelor’s degree in any field from an accredited college or university plus three (3) years of professional social work experience; OR ?Master's degree in Social Work or other human services field, plus one (1) year of professional social work experience. •At least one (1) year of experience working with torture survivors, immigrants, refugees and or/other trauma survivors required. •Prefer at least two (2) years of experience providing case management in a human services environment. •Must be able to develop client relationships that facilitate effective assessment and delivery of services that support client self-sufficiency. •Demonstrated knowledge and understanding of Trauma-Informed approaches to service delivery required. •Oral and written fluency in English required; strong preference for bilingual skills in any foreign language (particularly Spanish, Arabic, Amharic, or French). •Prior experience in developing and providing group-based trainings and workshops for client populations, community members, and/or professionals a plus. •Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. •Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability. At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
How to Apply
Apply externally on our NVFS career page.