Job Title
Program Specialist - Emergency Rental Assistance Program
Northern Virginia Family Services
Oakton, VA
Listing Start Date
Listing End Date
Position Summary
The Emergency Assistance (EA) Program at NVFS provides financial assistance to clients that have been impacted by the COVID-19 pandemic. The Program Specialist performs complex and confidential functions to ensure smooth flow of program operations. The Specialist will provide essential coordination and oversight relating to the program’s administrative requirements and provide quality customer service to landlords, partners and participants. The Specialist will assist in ensuring that the program is ready to respond to all requests for data and audits. This role will be providing some essential services which may require in-person and/or in-office work, in addition to some remote work. In accordance with President Biden’s COVID-19 Action Plan, and as part of our continued efforts to maintain a safe workplace for employees and clients, NVFS will require all employees to be fully vaccinated with an approved COVID-19 vaccination or show proof of negative COVID-19 test results weekly. This policy goes into effect November 1, 2021 and this position is subject to these requirements in accordance with applicable law. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. •Maintain responsibility for general administrative support functions to the department to ensure efficient program processes and procedures in support of the Emergency Rental Assistance Program. •Maintain complete and accurate computerized and/or paper records of client payments and prepare reports as required. •Ensure timely processing of emergency assistance applications to meet client needs and program mandates. •Explain and interpret NVFS agency policy, procedures, and rules as they relate to clients and the Emergency Rental Assistance Program. •Compose, edit, proofread and distribute memos, letters and general correspondence as needed. •Follow-up with case managers and landlords to obtain further information on ERA applications/requests if needed. •Upon review of documentation, compile and prepare financial check requests for appropriate signatures. •Work with vendors to ensure that payments are accepted and timely. •Monitor, track and report on direct assistance per funding sources. •Perform and maintain data entry to ensure accuracy of client data. Ensure maintenance and integrity of database. •Prepare monthly reports to county and other partners as needed. •Prepare and assemble meeting materials and documentation as needed. •Review monthly trial balances. •Maintain files in accordance with program requirements and NVFS guidelines. •Participate in regular supervision with Supervisor by providing regular updates. •Maintain current level of knowledge on NVFS programs and events. Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. •Bachelor’s degree preferred •At least one (1) year of related work experience in administrative support preferred •Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet. Working knowledge of Microsoft Office Suite required. •Oral and written fluency in English; other language skills always welcome •Must have some knowledge of mathematics and accounting principles used in eligibility calculation •Demonstrated ability to communicate and interact effectively with a diverse client base and landlords, including interviewing and negotiation principles and techniques •Ability to appropriately assess various client cases and situations and determine most appropriate course of action to ensure conformity with established eligibility guidelines •Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability •Successful completion of background checks required upon hire. At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace. NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.
How to Apply
Apply externally at our NVFS career page.