Job Title
COVID-19 Special Project Manager
Northern Virginia Family Service
Manassas, VA
Listing Start Date
Listing End Date
Position Summary
The COVID-19 Special Projects Manager provides daily oversight of the continuum of Homeless Services COVID-19 related programs. This includes the Fairfax Central Intake Line, Supportive Virtual Learning Program, and emergency assistance funds awarded for COVID-19 related causes. This position provides supervision and oversight of each program ensuring coordination among the homeless services program, broader organization and community partners. The incumbent works collaboratively with the Intake Coordinator and Remote Learning and Education Specialist to ensure high quality program service delivery, safety and security of the program and its clients. This position will be familiar with and will stay abreast of changes with the local, state and federal regulations that govern these programs. This role is expected to represent the agency positively to the community, interpreting agency services to other agencies and public groups. Incumbent will also be responsible for growth, compliance and quality of service delivery, as well as maintaining successful collaboration with funders. This position will need to report on-site at least twice a week, but will need to have ability to work remotely in light of the COVID-19 pandemic restrictions. This is a full-time temporary role that will be funded until June 30, 2021 with the potential to be extended based on funding availability. Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions. Staff Supervision and Development: Identify and fulfill administrative staffing needs in coordination with Intake Coordinator and Remote Learning and Education Specialist; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests; provide ongoing administrative staff orientation and training to enable direct service staff to deliver client service effectively. Supervise program staff including conducting regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness. Conduct regular and timely supervision according to established program Coordinate case assignments internally and with external partners where Compliance and Reporting Requirements: Ensure that service delivery is performed according to and within the NVFS mission, policy/statewide directive/procedural directions/case management model, and contractual requirements. Research, design, and recommend program development strategies that align with best practices. Ensure flow of critical information both internally and with community partners to guarantee timely, effective and high-quality service provision as they relate to intake, eligibility and financial assistance. Ensure that service delivery is of high quality and performed according to and within the NVFS policies and procedures, and contractual/licensing requirements. Monitor emergency assistance funds (rapid re-housing, prevention, etc.). Funds come from the CHERP Rapid- Rehousing and Prevention program, and private donations. Meeting and Community Outreach/Resource Participation: Act as liaison with community, civic, and business groups on behalf of coordinated assessment and all homeless services programs; participate in appropriate community task force committees; develop and monitor public relations within the scope of Agency mission and goals. Participate in grant writing and revenue solicitations as needed. Facility Management: Ensure that appropriate health, safety, and security activities and protocols are in place for the supportive virtual learning program that operates 12 hours a day, 7 days a week at the shelter. Work collaboratively with SERVE shelter’s management team and NVFS Operations/Facilities team to ensure the shelter’s maintenance of and adherence to applicable cleanliness and safety standards. Other: Assist clients with furniture pick up and/or moving into their new home, which may include driving an Agency vehicle. Participate in regular supervision with supervisor and provide regular updates. Remain current on knowledge of standards and other program-related information. Enter data for record keeping and reporting to meet relevant guidelines. Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties. Must have one of the following: Bachelor’s degree in Social Work or related field from an accredited college or university OR Associate’s degree with at least two (2) years of related work experience OR At least four (4) years of related work experience and/or transferable management skills with no relevant education. At least two (2) years related work experience in case management and working with families required. At least one (1) year experience providing direct supervision of staff required. Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required. Fluency in English required; additional language skills always welcome. Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability. Successful completion of background checks required upon hire, including TB test. Must clear Motor Vehicle Record check and have a valid U.S. driver’s license in order to assist clients with furniture pick up and/or moving into new home. CPR/1st Aide training (will be provided by NVFS if not already obtained). Must be able to lift a minimum of 40 pounds. May be called upon to work beyond normal working hours. At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.
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