Ted Uczen is president of FEI Behavioral Health. In this role, he directs all strategic aspects of the business and directly oversees all sales and marketing activities of the organization. FEI is the social enterprise unit wholly owned by the Alliance for Strong Families and Communities. As such, Uczen holds a key management position on the Alliance executive leadership team, and works directly with the Alliance family of organizations, as well as the Alliance network. He regularly supports these nonprofit groups by helping to define strategic sales and marketing opportunities that help grow revenue from nontraditional sources.
As senior vice president of banking solutions at Metavante (now FIS), Uczen managed the customer relationship management business and grew overall revenue by more than 20 percent in less than two years—making it a $100 million business with more than 250 employees. In addition, he started the Global Banking business unit as a joint venture with an international partner.
As chief customer officer at NuEdge Systems, Uczen redesigned and managed all aspects of the customer-facing organizations. In addition, he developed and implemented many successful loyalty, acquisition, retention, and re-activation programs for some of the most successful and fastest growing companies in the country.
With significant experience in database marketing and strategic business consulting, Uczen has held several management positions and developed a detailed and extensive experience of numerous industries. He began his career at Kobs & Draft Worldwide (now Draftfcb), one of the largest direct marketing agencies in the world, and has worked with both consumer and business-to-business marketers impacting dozens of clients. He also has experience in developing and conducting training for media companies on direct marketing, database marketing, and database systems.
He has spoken at the National Center for Database Marketing Conferences, Direct Marketing Association’s Senior Executive Forum, Direct Marketing Days in New York, and Direct Marketing Association’s Professor’s Institute.
Uczen is a graduate of Ripon College in Ripon, Wis., and holds degrees in psychology and philosophy.