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Epworth Children & Family Services
Webster Groves, MO
Posted: 1 Jun 2017

As a senior leader in the organization, the Chief Program Officer is responsible for the entire range of programming for the organization. The Chief Program Officer will serve as the conduit between senior management and program directors to fulfill Epworth’s mission, vision and values; assisting in the development of organizational strategy and goals for Epworth.

This position demonstrates commitment to the mission, vision and values of Epworth by engaging in respectful, cooperative relationships with customers (i.e. clients, employees and external stakeholders); being accountable for providing services and ensuring safety to customers while empowering customers in achieving Epworth’s mission.

Essential Duties & Responsibilities include the following:

  • Plan, develop, organize, implement, direct and evaluate the agency’s service delivery and performance ensuring all programming meets funder requirements, accreditation standards and agency mission.
  • Participate in the development of the agency’s plans and programs as a strategic partner, particularly from the perspective of the impact on programs.
  • Translate the strategic and tactical business plans into program goals and operational plans.
  • Evaluate the program structure and plan for continual improvement of the efficiency and effectiveness of the group as well as provide individuals with professional and personal growth opportunities.
  • Formulate and maintain a complementary relationship with the Board of Directors, particularly as it relates to the Service Excellence pillar.
  • Provide support toward program and organizational financial goals. Supports Program Directors and Chief Financial Officer in development of agency budget to meet agency fiscal goals.
  • Provide program leadership in meeting agency accreditation, licensing, and funder expectations.
  • Ensure quality standards are met or exceeded, including utilizing evidenced based, best practice standards. Work collaboratively with Quality Department and Program Directors to meet agency quality standards and goals.
  • Work collaboratively with Program Directors and Human Resources; ensuring employee standards are met and that all employee related issues are addressed consistently and policy is adhered to.
  • Work with agency departments in conjunction with Program Directors to collaborate on program sustainability and expansion.
  • Responsible for ensuring client rights and responsibilities are met including grievance rights and issues regarding client confidentiality.
  • Manage and role model agency rules, policies and procedures including attendance, program/department specific procedures, code of conduct, social media, training requirements, and confidentiality

Supervisory Responsibilities: The employee supervises the Directors of Community Services, Older Youth Services, Residential, Family Support Network, Prevention Services, and Psychological Services; as well as the foster care program and the Senior Program Quality Manager.

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